Meishee's refund policies are designed to ensure our customers are satisfied with their purchases and can have peace of mind knowing they have options if something doesn't meet their expectations.

1. Timeframe for refund requests: Customers have up to 7 days from the date of receiving the order to request a refund.

2. Product conditions: To be eligible for a refund, the product must be in its original condition, including all tags and packaging. Used, damaged, or altered products will not be accepted for refund.

3. Refund process: To request a refund, customers should contact us through our contact form or email (suporte@meishee.com.br), providing details about the purchase, including the order number and reason for the refund request. We will contact you to confirm the request and provide instructions on how to proceed.

4. Refund timeframe: Once the returned item is received and inspected, the refund will be processed. The refund amount will be credited to the original form of payment and will be issued within the timeframe specified in the chargeback letter.

5. If a logistic error occurs with your order, please contact our support via email (suporte@meishee.com.br); our team will resolve your case as effectively as possible.

Incorrect Address

After your purchase on our site, you will receive confirmation via email and WhatsApp, including verification of the delivery address, solely the responsibility of the customer. Please note that if the address is incorrect and not corrected before shipment, we cannot grant a refund, chargeback, or resend. They are considered abandoned here in Brazil and do not return to our distribution center, generating losses. Be sure to provide the correct address and, if in doubt, contact our customer service. Orders without the payment of customs fee imply a logistic cost of $10 (ten dollars) to reissue or reimburse your order.

Customs Fees

If your product has been taxed by Correios, Meishee guarantees a 50% refund of your fee. Just send us proof of payment to our email (suporte@meishee.com.br). Learn more about our policies regarding Customs Fees.

Refusal of Customs Fees and Liability:

We understand that situations may arise where you choose to refuse payment of customs duties associated with your order. However, it is important to note the following:

1. Orders without payment of customs duties imply a logistic cost of $10 (ten dollars) to reissue or refund your order.
2. Payment of values calculated by the responsible bodies (60% calculated on the value of the product + shipping).
3. If you choose to refuse payment of import duties, it is essential to indicate this option on the Correios website during the delivery process. This will ensure full refund within 90 (ninety) business days.

Unattended Mail Carrier

If the mail carrier is not attended or the customer does not pick up the product at the agency when requested, to proceed with reissue or refund, a fee of $10 (ten dollars) will be charged. Unfortunately, due to the logistical costs involved and the treatment of the product as abandoned, we lose the product since its reintegration into our store is prevented.

It is essential to emphasize that we strive to deliver efficiently and satisfactorily, but it is the customer's responsibility to receive the product at the specified address or pick it up at the agency.

We recommend that our customers pay attention to order tracking and information provided, especially through our "Meishee Shipments" channel. In case of difficulties or questions, we are always available to assist and provide guidance to ensure the best shopping experience.

Reverse Logistics

Upon contacting our customer service team, we will analyze your case to ensure an efficient solution. If approved, we will generate a reverse logistics code so that you can post your order at an agency for it to be returned to us.

After issuing the reverse tracking code, you will have up to 7 days to post the order. Otherwise, you will lose the right to receive a refund. The refund will only be processed upon receipt and verification of the product.

If you choose not to use the provided reverse logistics code, you will be responsible for the return shipping cost. In this case, the company is exempt from refunding the shipping cost, as the reverse logistics code was not used.

Our goal is to ensure transparency regarding our policies and procedures, promoting a good relationship with our customers. We appreciate everyone's understanding and collaboration.

Sincerely, Meishee Team.